What is your shipping policy?Updated 4 days ago
Please note that the time of placing an order, you provide authority to leave products at the address specified in your order. If the delivery provider deems the area unsafe in their discretion, your order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to us. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or
(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the order in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).
Non-loyalty customer return at their own expense
The shipping period below is an estimate of when the courier will deliver the order after the order has been dispatched.
Metro: 2-4 Days for standard shipping
Metro: 1-2 Days
New Zealand
Packages should be received within 7 business days from dispatch
A shipping confirmation email will be sent when your order leaves our warehouse.
Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.