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What is your shipping policy?Updated 4 days ago

We are pleased to offer free shipping and returns for our loyalty members or the option for Express authority to leave for $14.99.

For all other customers, we offer free shipping for orders above $100 or you are welcome to select any of the options below: 

Please note that the time of placing an order, you provide authority to leave products at the address specified in your order. If the delivery provider deems the area unsafe in their discretion, your order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to us. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the order in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).


Australia
Standard Authority to leave at $9.99
Express Authority to leave at $14.99 (available to loyalty members only)


New Zealand
Standard Authority to leave at NZD14.99
Express Authority to leave at NZD14.99  (available to loyalty members only)

Authority to leave allows packages to be left at address.


Non-loyalty customer return at their own expense


Please note shipping times reflect business days and does not include order fulfilment period. The orders can take 2-4 business days to be dispatched from our warehouse, whether it is standard or express shipping.


The shipping period below is an estimate of when the courier will deliver the order after the order has been dispatched. 


Shipping times
Standard
Metro: 2-4 Days for standard shipping
Regional: 4-7 Days

Express
Metro: 1-2 Days
Regional: 2-4 Days


New Zealand

Packages should be received within 7 business days from dispatch


Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days.

A shipping confirmation email will be sent when your order leaves our warehouse. 

Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.

If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact Customer Service so we can assist you.
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