Frequently asked questions about payments.

Payments

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

RVCA

General

What’s your return policy?

How do I make a return within Australia?

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Wetsuit warranty

Third-Party retailer warranty

Returns & Refunds

Track my order

Do you offer free shipping?

What is your shipping policy?

Do you ship worldwide?

Split shipment

Customs import duties and taxes for NZ

Click & Collect

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

My Orders

What is RVCA Insider?

What do I get for joining RVCA Insider?

How do I earn offers and rewards?

How do I get free shipping?

What happens if I return items from a loyalty order?

How do I view my points?

My purchase is not appearing in my points balance. What should I do?

Do my loyalty points have an expiration date?

Do my rewards have an expiration date?

Can I use my reward on other Liberated family brands?

How do I update details in my account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

What payment methods do you accept?

Men's Bottoms

Men's Tops

Women's Tops & Bottoms

Women's Swimwear

Size Guide

When will my gift card expire?

Can I buy a physical gift card?

Can I use my e gift card in store?

When will I receive my gift card?

Can I earn loyalty points on gift cards?

Can I use more than one gift card at checkout?

How do I redeem my gift card?

How do I check my gift card balance?

Can I get a refund?

Can I purchase a gift card to use in NZ?

Gift Cards