We’re sorry to hear that your item(s) have arrived damaged. Occasionally, items may be damaged during transit. We will do our best to assist you. Please Contact Us for further assistance and include an image of the damage. While we may not be able to

We&#x2019;re sorry to hear that your item(s) have arrived damaged.Occasionally, items may be damaged during transit. We will do our best to assist you.Please <a href="https://contact.gorgias.help/forms/ykv3whuf" rel="noopener noreferrer" target="_blank" id="isPasted">Contact Us</a> for further assistance and include an image of the damage.While we may not be able to guarantee a replacement due to potential stock availability, we will work with you to find the best possible resolution.

What do I do if my Item(s) Arrives Damaged?

We are sorry to hear you received the wrong item in your order!. Please Contact Us for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that i

We are sorry to hear you received the wrong item in your order!Please <a href="https://contact.gorgias.help/forms/ykv3whuf" rel="noopener noreferrer" target="_blank">Contact Us</a> for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

What do I do if I Receive the Wrong Item in my Order?

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

RVCA

Frequently asked questions about order issues.

Order Issues

My Orders

Boardriders Community

What Payment Methods do You Accept?

ZIP PAY

Payments

General

When Will my Gift Card Expire?

Can I Buy a Physical Gift Card?

Can I Use my E Gift Card In-Store?

When Will I Receive my Gift Card?

Can I Earn Loyalty Points on Gift Card Purchases?

Can I Use More Than One Gift Card at Checkout?

How do I Redeem my Gift Card?

How do I Check my Gift Card Balance?

Can I Get a Refund?

Can I Purchase a Gift Card to Use in NZ?

Gift Cards

What is RVCA Insider?

What do I Get for Joining RVCA Insider?

How do I Earn Offers and Rewards?

How do I Use a Reward?

How do I View my Points?

How do I Get Free Shipping?

What Happens if I Return Items from a Loyalty Order?

My Purchase is Not Appearing in my Points Balance. What Should I do?

Do my Loyalty Points have an Expiration Date?

Do my Rewards have an Expiration Date?

Can I Use my Reward on Other Boardriders Family Brands?

How do I Update Details in my Account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I apply promo/discount codes?

I forgot to add a promo code but already made a purchase

What’s Your Return Policy?

How do I Make a Return Within Australia?

How do I Return an Item Within New Zealand?

Do you offer exchanges?

Warranty and Terms of Use

How do I Submit a Warranty Claim?

Wetsuit Warranty

Third-Party Retailer Warranty

Returns & Refunds

Track my Order

Do You Offer Free Shipping?

What is Your Shipping Policy?

Do You Ship Worldwide?

Where Do You Ship From?

Customs Import Duties and Taxes for NZ

Split Shipments

Parcel Collect

Click & Collect

Parcel lockers and Authority to Leave

Shipping & Delivery

Men's Bottoms

Men's Tops

Women's Tops & Bottoms

Women's Swimwear

Size Guide