My Orders
Frequently asked questions about orders and payment.
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Can I Edit or Add Anything to my Order?
We can update shipping addresses, but we are unable to amend the product on your order. Depending on the order status, we may be able to offer a cancellation for a full refund. Please act quickly, as the cancellation window is short. Our orders are p
What is Your Cancellation Policy?
Once your order has been placed, it is immediately sent through our system so our warehouse team can begin picking your items and preparing them for shipment as quickly as possible. This leaves a short window in which we can cancel or amend your orde
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble entering your
I forgot to add a promo code but already made a purchase
If you forgot to apply a promo code at checkout, please contact our Customer Service team with your order number and the promo code as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.